Recruitment

/Recruitment
Recruitment 2018-11-23T09:58:17+00:00

We work hard and enjoy ourselves too

We started life as a software development company but now divide our efforts between software and content. Motivated by our clients, we believe that working as an extension to their organisation leads to long and happy relationships and a strong and happy team. We work hard but also have a great time doing it.

What’s it like to work for us?

Great! You’ll get free drinks and chocolate, Pizza Friday, table tennis, Wii U, Xbox, a gym (small but perfectly equipped), an annual office outing (Thorpe Park with Ultimate FastTrack, Murder mystery, tank driving), free Christmas event, a modern and fun office (NERF guns!) and free parking all of which is only a 35 minute drive against the queues from the centre of Bristol and 15 from Weston Super Mare.

You’ll also get a competitive salary and a bucketful of perks including free mobile insurance, discounts from high street stores, supermarkets, restaurants and entertainment.

If you like the sound of this, come and join us. You’ll find our current vacancies below. Send your CV to jobs@lucidcx.com along with the roles you are interested in and why you believe you’ll be great at it. While experience is preferred, we realise what we do is unique so a sharp mind and a desire to excel can get you through the door too.

No agencies please.

Project Co-ordinator

Working with Dev & IT and alongside the Leadership Team, the Project Coordinator will administer and organise all types of projects, from simple activities lasting a few hours to more complex plans lasting several months. Put simply, you make sure things happen on time and to quality.

Your responsibilities include preparing comprehensive action plans, including resources and timeframes for projects, coordinating tasks between a number of teams, schedule and risk management. You’ll also need to keep on top of administrative duties like maintaining project documentation and making sure everyone knows what they need to do and by when.

To succeed in this role you will need excellent time management and communication skills as you will be collaborating with clients and internal teams to deliver excellent results against tough deadlines.

Ultimately, you will support our Head of IT and ensure that all projects are completed on time and meet our high quality standards.

From £25,000pa based on experience.

What you’ll do

  • Coordinate project management activities, resources, equipment and information
  • Break projects into manageable actions and set timeframes
  • Liaise with internal and external clients to identify and define requirements, scope and objectives
  • Assign resource and tasks to internal teams and assist with schedule management
  • Make sure that clients’ needs are met as projects evolve
  • Analyse risks and opportunities
  • Arranges release notes
  • Monitor project progress and handle any issues that arise
  • Act as the point of contact and communicate project status to all participants
  • Work with the IT delivery teams to eliminate blockers
  • Use tools to monitor working hours, plans
  • Create and maintain comprehensive project documentation, plans and reports
  • Acts as gatekeeper of IT delivery quality
  • Ensure standards and requirements are met through conducting quality assurance tests and working with the QA team & Software Tester.

Skills you’ll have

  • Proven work experience as a Project Coordinator or similar role
  • Experience in project management, from conception to delivery
  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organisational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
  • Working knowledge of project plans is a plus
  • Hands-on experience with project management tools (e.g. Jira)
  • Basic knowledge of IT terminology – architecture (e.g. server side), platforms (e.g. Tomcat) and development languages (e.g. Javascript, Java, C#)

What you’ll bring

  • Ability to work with and influence varying personality types
  • Strength of character to influence others to ensure tasks are completed
  • Eye for quality to ensure work is completed to a standard we (and our clients) expect
  • Organisational skills to juggle the oversight of many tasks at once.

Content Editor

The Content Editor writes articles and step-by-step Troubleshooter scripts that enable non-technical people to resolve technical problems and find the answer to general device queries.

The role requires the editor to have an excellent command of English, the ability to answer a complex question in a simple and easy-to-understand manner, and an excellent understanding of LucidCX’s editing tools and software.

The tools will be used on both agent and customer facing platforms.

From £17,500pa based on experience.

What you’ll do

  • Create new content in response to:
    • New product releases
    • Client requests and feedback
    • Social media queries (forums, twitter etc.)
    • Call drivers
    • Own or other’s experience (I wonder if…)
  • Ensure that the customer’s question brings up the right answer (training) within A2
  • Review existing articles and troubleshooter scripts content on a regular basis
  • Review and update content in response to feedback
  • Build daily A2 releases to deploy any changes into production

Skills you’ll have

  • Good grasp of spelling and grammar with a minimum of a B grade in English at GSCE or equivalent
  • Clear writing style
  • Ability to explain complex or verbose processes clearly and without ambiguity
  • Image and text creation in a drawing program (Photoshop, Fireworks, Gimp)
  • Basic HTML
  • The ability to understand and answer the question the customer is actually asking

What you’ll bring

  • Technical inquisitiveness and a desire to work something out individually
  • Interest in technology, particularly mobile and handheld devices
  • Solves problems in a methodical manner based on evidence and not assumption
  • Ability to work independently and meet deadlines

Simulations Editor (sorry – all positions are currently are filled)

A Simulations Editor creates free-roam simulations of the latest technology products using our bespoke tools.

Editors are responsible for creating a web version of devices ranging from a phone or tablet, to a television or fridge to be used on our support sites. The simulations are an on-screen version of the device with all the most commonly used functions available such as making a phone call, sending an SMS or checking device settings. Along with the simulation, around 100 scenarios are available which are used to guide the customers and agents through complex actions on their device.

The tools will be used on both agent and customer facing platforms.

From £17,500pa based on experience.

What you’ll do

  • Build simulations based on another device.
    • This also includes a comparison test.
    • Known as a family device
  • Build a simulation from scratch
    • Known as a lead device
  • Create and edit content in response to;
    • Operating system updates
    • Unique selling points
    • Client requests and feedback
    • Call drivers
  • Carry out additional fixes on devices once they have been tested by our internal tester.

Skills you’ll have

  • Photo editing software – Fireworks, Paint shop pro or Photoshop
  • Basic HTML

What you’ll bring

  • Technical inquisitiveness and a desire to work something out individually
  • Interest in technology, particularly mobile and handheld devices
  • Solves problems in a methodical manner based on evidence and not assumption
  • Ability to work independently and meet deadlines
  • Attention to detail

Quality Assurance Analyst (sorry – all positions are currently are filled)

A QA Analyst is responsible for testing the content before it gets published and making sure it is error-free and the best experience for the user.

We pride ourselves on the quality of everything we do so this is a vital gate-keeping role to maintain our high standards.

From £17,500pa based on experience.

What you’ll do

  • Test simulations and make sure they represent the physical device
  • Ensure Troubleshooter scripts are accurate and complete
  • Confirm specifications, icons and other device-specific content is correct
  • Work with content and simulations editors to create an exceptional end-product
  • Confirm weekly content releases

Skills you’ll have

  • Any testing qualification
  • Good grasp of spelling and grammar

What you’ll bring

  • Fastidious devotion to quality
  • An eye for detail
  • A consistent, methodical approach
  • Ability to work independently and meet deadlines