Our clients include MNOs, MVNOs, retailers, device manufacturers, banks and insurers in the UK and South Africa.
We searched the market for a partner to help us bring our technical support in-house and chose LucidCX as their products and pragmatic attitude were a great match for our requirements for a best of breed solution. The call centre agents have got up to speed very quickly and the benefits delivery of call reduction, repair avoidance, first call resolution and customer satisfaction have exceeded our expectations, leading to a great RoI. LucidCX themselves have been a great partner in terms of responsiveness, approachability and flexibility and have enabled us to provide a great post-sale service across multiple channels.
Jean Mehers, Head of Tesco Mobile Customer Care
LucidCX consistently delivers against our requests and requirements, and in many instances exceeds our expectations.
Mark Mobberley, Director of Quality and Customer Service, Bullitt Group
LucidCX have consistently delivered above and beyond our expectations and we find them responsive and pragmatic when it comes to delivery of projects. … They’re always pushing the development of new tools to make sure that they stay ahead of the game.
Mark Ford, Service and Repair Manager, Three UK (H3G)
The quality of LucidCX’s deliverables was very high…your ability to deliver on-time and on-budget as well as being flexible enough to handle late change requests was impressive.