A.I is a growing trend, and we can all see many traditional sectors and industries experimenting with this technology. In this Whitepaper, we are going to focus on the topic of A.I which is relevant to customer care, A.I chat or “customer care boots”.

The reality of A.I is that it faces many common challenges, and these can bring problems to customer care services. We’re going to talk about these challenges and how A.I chats can be a great addition to any customer journey, having understood the customer’s intent.

In this Whitepaper we’ll get to understand how A.I chats need to be supported by a single-source of truth, omnichannel diagnostics and process flows for a seamless customer care support.

This way, companies can avoid common pitfalls such as making the scripts effective – servicing the customer need.

LucidCX can help you to create an effective “chat bot” customer journey avoiding common issues and ready to provide the best customer experience. Book a demo!

LucidCX Whitepaper