About Us 2019-10-31T10:46:14+00:00

Specialists in Complex Device Support

Matt Dyson and Bill Turner founded LucidCX in 2004 after thirty combined years in the technical end of blue-chip telecom companies.

Matt and Bill wanted to build innovative and clever solutions to the problem of servicing increasingly complex devices.

Since then, they’ve become industry leaders with their services being used by mobile operators, retailers, manufacturers, and insurers.

Matt, Bill and the LucidCX team continue to develop their solutions to support more devices through more channels, to bring more benefits to their clients. The growing team takes pride in their industry leadership, their outstanding products, and the service they provide to their clients.

Bristol, UK

Management team

Matt Dyson
Matt DysonChief Executive Officer
Bill Turner
Bill TurnerChief Technology Officer
Lisa Fisher
Lisa FisherOperations Manager
Sandra Fairbrother
Sandra FairbrotherHead of Quality and Insights
Sabrina Cowley
Sabrina CowleyContent Team Leader
Shaun Springfield
Shaun SpringfieldProject Coordinator

Sales, Finance and Insight

David Gillam
David GillamAccount Manager
Rebecca Wells
Rebecca WellsInsight Analyst
Giles Mead
Giles MeadInsight Analyst
Karen Dyson
Karen DysonFinance


Calvin Burkinshaw
Calvin BurkinshawHead of IT
Phil Jones
Phil JonesFull Stack Developer
Rhys Chell
Rhys Chell Full Stack Developer
Steve Cox
Steve CoxIT Tester
Isaac Williams
Isaac WilliamsIT Support

Content Delivery

Josh Porter
Josh PorterContent Editor
Dan Comley
Dan ComleyContent Editor
Alice Petrie
Alice PetrieContent Editor
Martha Taylor
Martha TaylorContent Editor
Sam Turner
Sam TurnerContent Editor and Video Producer
Kriss Chambers
Kriss ChambersQuality Assurance
Loraine O'Hagan
Loraine O'HaganQuality Assurance
James Lawn
James LawnSimulations Editor
Dom Underhill
Dom UnderhillSimulations Editor
Josiah Wong
Josiah WongContent Editor
Iwan Roberts
Iwan RobertsSimulations Editor
Nenagh Acock-Jones
Nenagh Acock-JonesContent Editor
Sophie Boone
Sophie BooneContent Editor


Barry Happiness Engineer
PruHappiness Engineer

Johannesburg, South Africa

Jim Beattie
Jim BeattieCEO

Baia Mare, Romania

Rudi Vaum
Rudi VaumHead of Nearshore Development
Robert Ban
Robert BanFull Stack Developer
Edina Andreicut
Edina AndreicutFull Stack Developer
Jozsef Sas
Jozsef SasFull Stack Developer
Radu Branzei
Radu BranzeiFull Stack Developer