Our clients resolve issues.

First time

, in half the time.

Delighting their customers.

Your customers fix
their own problems.

So you avoid the call

and save money.

Detailed diagnostics check every device.

So you see 40% fewer repairs.

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We’re growing! We’re hiring! Do you want to work with us? Find out more

As devices grow in complexity, they need smarter support.

Today’s device users demand a lot from their providers.

Software on the device changes frequently, and more and more people are adopting an increasingly diverse range of devices.

Customers rely on their devices to live their lives, and expect instant support on a wide range of topics.

Static content and support isn’t sufficient. Support needs to evolve to keep up with user demands.

Our clients:

  • Reduce support costs

  • Increase customer satisfaction

  • Reduce repairs and returns

  • Reduce staff training

Our benefits:

  • Multi-channel and multi-process support

  • Zero installation. Easy integration

  • Extensive and updated content

  • Designed for non-technical people

First Call Resolution
No Fault Founds
Agent Handling Time
Retention profits
Customer NPS

Our Solutions.

Choose from the below levels of base support, then select from our supplementary packages to create a solution that works for you.

At LucidCX, we understand that different clients have different needs. That is why our products are designed to be customisable to suit each client’s unique business requirements.

All solutions require zero installation and are easily integrable. All products are white-labeled, ready to be fitted with your branding. No need to buy multiple platforms or systems, and full coverage at every customer touchpoint.

More about our solutions.

LCX Fundamentals

  • Device Specifications
  • Device Simulations and How-To Scenarios
  • Icons, Keys, Ports and 3D models
  • User Guides

LCX Expert

  • Comprehensive step-by-step troubleshooters
  • Agent-facing and customer versions
  • More than 60,000 steps
  • Device-specific

LCX Concierge

  • Deep diagnostics
  • Answer library
  • Advanced search
  • Daily updates

If you want to transform your market, drop us a line.