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As devices grow in complexity, they need smarter support.
Today’s device users demand a lot from their providers.
Software on the device changes frequently, and more and more people are adopting an increasingly diverse range of devices.
Customers rely on their devices to live their lives, and expect instant support on a wide range of topics.
Static content and support isn’t sufficient. Support needs to evolve to keep up with user demands.
Our clients:
Reduce support costs
Increase customer satisfaction
Reduce repairs and returns
Reduce staff training
Our benefits:
Multi-channel and multi-process support
Zero installation. Easy integration
Extensive and updated content
Designed for non-technical people
0%
First Call Resolution
0%
No Fault Founds
0%
Agent Handling Time
0%
Retention profits
0%
Customer NPS
0%
Returns
Our Solutions.
Choose from the below levels of base support, then select from our supplementary packages to create a solution that works for you.
At LucidCX, we understand that different clients have different needs. That is why our products are designed to be customisable to suit each client’s unique business requirements.
All solutions require zero installation and are easily integrable. All products are white-labeled, ready to be fitted with your branding. No need to buy multiple platforms or systems, and full coverage at every customer touchpoint.
More about our solutions.
LCX Fundamentals
- Device Specifications
- Device Simulations and How-To Scenarios
- Icons, Keys, Ports and 3D models
- User Guides
LCX Expert
- Comprehensive step-by-step troubleshooters
- Agent-facing and customer versions
- More than 60,000 steps
- Device-specific
LCX Concierge
- Deep diagnostics
- Answer library
- Advanced search
- Daily updates
If you want to transform your market, drop us a line.
